Innotas: Driving Critical Visibility and Better Business Decisions with APIs

Innotas is a leading provider of cloud-based IT management solutions. Built on a powerful foundation of project portfolio management (PPM) and application portfolio management (APM) technologies, the company helps IT managers align their efforts with strategic business objectives.


Challenges and Opportunities

The story of Innotas is closely linked to the story of cloud computing. As the cloud grew to become one of the cornerstones of modern IT, Innotas experienced a major evolution in its cloud-based service offering—and faced some unexpected challenges as a result.  

In the company’s early days, the average deployment would be for 25 to 30 users. Yet as the organization grew, and as the SaaS market became more mature, larger companies began looking for cloud-based solutions that could handle complex integrations across enterprise-class systems.

“We published our first API to meet the unique integration requirements of a Fortune 1000 company,” says Tim Madewell, senior vice president of professional services at Innotas. “At the time, we were just trying to solve a one-off problem. I don’t think any of us expected that APIs would become such an integral part of our business.”

Solution

Innotas released its first API in 2011. Since then, the company has evolved from SOAP-based to RESTful APIs, simplifying the deployment and management of large-scale integrations for a growing stable of enterprise customers.

Innotas began working with Apigee Enterprise (now called Apigee Edge) shortly after it published its API to provide visibility and control over API usage and to provide a consistent level of service to thousands of clients on a single SaaS platform.

The Innotas API is different from most. Rather than exposing the company’s back-end data, a self-service interface empowers customers to implement IT governance solutions across their own back-end CRM, HR, and billing systems. Self-service works especially well for larger customers, who often have the resources necessary to perform their own integrations.

Innotas also relies on the gateway to perform troubleshooting functions, helping engineers understand the origin and intent of any given API call. Recently, the company has extended its use of Apigee Edge to include load balancing and analytics.

“Apigee’s real-time analytics is my executive dashboard for operations,”  Madewell says. “I can easily view and manage the latest information, then use that data to make a truly informed business decision.”

Results

The new Innotas platform improves visibility across complex systems. Before Apigee came into the picture, user activity data resided in system logs, scattered among every other system-generated event. Now, however, Innotas can access timely, meaningful data to quickly relate calls and reconstruct events, ultimately delivering a more consistent level of service for thousands of users across the company’s SaaS platform.

“Apigee is our eyes and ears,” says Madewell. “You can’t analyze what you can’t see, so our API platform brings everything into the daylight. It provides the visibility necessary to gain more meaningful insights so that we can keep improving the business.”

“We published our first API to meet the unique integration requirements of a Fortune 1000 company. At the time, we were just trying to solve a one-off problem. I don’t think any of us expected that APIs would become such an integral part of our business.”
Tim Madewell
Senior Vice President, Services
INNOTAS
Opportunities: 
  • Transitioning from small deployments to massive implementations at major corporations
  • Providing cloud-based, enterprise-scale solutions capable of handling complex integrations
  • Creating an API to meet the unique integration needs of a Fortune 1000 customer
Benefits: 
  • Gaining an unprecedented level of system-wide visibility and control
  • Using meaningful data to reconstruct events
  • Delivering a more consistent level of service for thousands of clients across a single SaaS platform

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