We are loking for a candidate with 2 to 5 years of experience.
Description:
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Be the first level of contact for customer related issues
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Receive and respond to customer issues and queries
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Keep the customer informed about the resolution of issues
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Understand and analyze customer issues and route appropriately
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Document customer issues for future reference and build knowledge base of solutions given to customers
Qualifications:
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Working knowledge of LINUX
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Knowledge of EAI/MEssaging/Web Services/SOAP/ESB/Middleware (knowledge of Weblogic/Websphere app servers is a big plus)
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Knowledge of networking, messaging technologies desirable
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Experience in installation and configuration of products (application servers, networking products)
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Experience in customer support, specifically live telephoonic support (hotline)
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Preference for someone with QA and Customer Support experience
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Exposure to cloud computing and hosting/maintaining production instances is a big plus
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Exposure to production support and maintaining systems
