How We Live Today Is How We Work Tomorrow
We know how to be digital as consumers, but do we know how to be digital as businesses?
Apigee CEO Chet Kapoor kicked off his keynote address Tuesday at I ♥ APIs 2015 with this question.
Digital has changed our lives dramatically and at an unprecedented pace. We expect the experiences of our daily lives to be immediate, interconnected, and intelligent. This is a culture shift just as dramatic as that of the industrial revolution but has happened within a single generation.
Most businesses, however, are not moving nearly as fast as consumers have on this front. Bringing key aspects of the way we live to bear on how we work is critical for businesses to be competitive—and doing so has some companies pulling ahead of others.
Together with implementing the technology to deal with digital scale, there are key aspects of how digital has changed the way we live that businesses can borrow to grapple with the challenges of the digital economy.
Changing a culture and learning from how we live
Leaders, including those that took the stage for the post-keynote panel titled “Is There a Digital Culture?” are changing cultures to reimagine the roles people play in the enterprise, to innovate the processes they use, and to adopt transparent and open communication. That culture shift is a key factor for companies to enable the two-speed enterprise, and is essential to operating a business in the digital economy.
Turning an army of workers into a network of makers
Your customer is your best product manager. Community and network are familiar concepts to digital natives. For businesses, building communities and ecosystems with internal employees, partners, and with customers is the change that will amplify digital for businesses and turn the digital value chain into an engine of innovation.
It’s hard to deny the massive scale that digital brings. Enterprises have to think differently and code differently. In a world where every interaction counts, it means shifting from deftly handling tens of millions to billions of users and programs accessing your systems. It means effectively processing massive amounts of data and connecting programs to other programs. This is a fundamental shift from connecting humans to programs.
To deliver digital, enterprises need to engineer for availability at scale, efficiency at scale, and intelligence at scale. These principles, along with the concepts borrowed from living digital, are powerful guideposts for how we accelerate the path to working digital.
Start walking the path. The time was yesterday.
Chet's presentation is available on SlideShare.