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Voice Interfaces Will Revolutionize Patient Engagement

agupta
Nov 02, 2017

The healthcare industry is abuzz over consumer engagement and empowerment, spurred by a strong belief that when patients become more engaged in their own care, better outcomes and reduced costs will result.

Nevertheless, from the perspective of many patients, navigating the healthcare ecosystem is anything but easy.

Consider the familiar use case of booking a doctor’s appointment. The vast majority of appointments are still scheduled by phone. Booking the appointment takes on average ten minutes, and the patient can be on hold for nearly half of that time.

These are the kinds of inefficiencies that compound one another across the healthcare system, resulting in discouraged patients who aren’t optimally engaged with their care. For example, the system’s outdated infrastructure and engagement mechanisms also contribute to last-minute cancellations and appointment no-shows—challenges to operational efficiency that cost U.S. providers alone as much as $150 billion annually.

Similarly, long waits for appointments and the convoluted process of finding a doctor are among the biggest aggravations for U.S. patients seeking care. A recent report by healthcare consulting firm Merritt Hawkins found that appointment wait times in large U.S. cities has increased 30 percent since 2014.

It’s time for this to change. Many healthcare providers are beginning to modernize, but moving from phone systems to online scheduling, though important, is only the tip of the iceberg. Thanks to new platforms and improved approaches to integration of electronic medical records (EMR), the potential for rapid transformation has arguably never been greater.

Read the full article in VentureBeat.

Blog homepage image: Noun Project / Xinh Studio

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